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A private room for parents
who understand each other.

Caring for a disabled child is isolating. Parent carer support groups exist because sometimes you need to talk to people who actually understand. These conversations are deeply personal — your group deserves a private video room where every person is admitted by the host, nothing is recorded unless you choose it, and the space belongs to your group alone.

A parent carer support group meeting in a private Nexus video room

Built for parent carer groups, SEND support circles, and family support networks.

The waiting room showing host admission controls

Privacy as the starting point

Parent carers talk about their children, their families, their struggles with the system. This is not content for a platform to mine. Every Nexus room is private by default — no public directory, no discoverable URL, no data shared with third-party marketing platforms.

Every person who joins is held in a waiting room until the host admits them. You see who's asking to come in before you open the door.

A branded room entrance with the group's name

The same trusted group, every time

Your group is the same parents meeting regularly — weekly, fortnightly, monthly. The room is permanent, the link never changes, and everyone knows where to find it.

No new links to send. No confusion. No technical barriers for parents who are already stretched thin. Just the same room, the same group, the same quiet reliability.

Persistent chat showing messages between sessions

Stay connected between sessions

The persistent chat lets the group stay in touch between meetings — sharing resources, checking in on each other, posting links to local authority information or SEND tribunal advice.

Some weeks the meeting itself is the lifeline. Other weeks it's the message someone posts on a Wednesday afternoon. The room is there for both.

How groups use Nexus

A parent carer peer support group meeting

Parent carer peer support

Regular meetings for parents caring for disabled children. A private space where people can be honest about the challenges — the system, the isolation, the exhaustion — with people who genuinely understand.

A SEND parent support group

SEND parent groups

Groups focused on navigating the SEND system — EHCPs, tribunals, local authority processes. The persistent chat is useful for sharing template letters, deadlines, and advice between sessions.

A facilitated parent carer support circle

Facilitated support circles

Groups run by a facilitator — a charity worker, counsellor, or experienced parent carer. The host controls admission and can remove anyone if needed. The room provides structure without surveillance.

Recommended for your group

Group

£12/ room / month

Up to 8 participants · 50 hrs/month

  • Up to 8 participants
  • Permanent link with custom subdomain
  • Persistent chat between sessions
  • Room branding with your group's name
Start your 14-day free trial

Club

£18/ room / month

Up to 12 participants · 50 hrs/month

  • Up to 12 participants
  • Everything in Group, plus:
  • Password-protected room access
  • Hosted landing page for your group
Start your 14-day free trial

Running a larger support network? See the full pricing page for Business and Corporate tiers. See full pricing →

Common questions

Is recording turned off by default?
There is no automatic recording. Local recording is available on Group tier and above, but it has to be actively started by the host. If your group doesn't want recording, simply don't use it — nobody else can start it.
Can people join without giving their real name?
Guests are asked for a name when they join, but it's self-reported — they can use a first name, a nickname, or whatever they're comfortable with. There's no account verification or email requirement.
Who controls who gets into the room?
The host. Every person who joins is held in a waiting room until the host admits them. If someone unexpected shows up, the host can simply not admit them. The host can also remove anyone from the room during a session.
Is this suitable for groups with vulnerable adults?
Nexus provides private rooms with waiting room admission, no public discoverability, and no third-party data sharing. These features support safeguarding practices. However, your group should apply its own safeguarding policies — Nexus is a tool, not a safeguarding framework.
Can our charity or local authority fund this for us?
Yes. A Group room costs £12 a month. We provide invoices through Stripe that can be submitted for reimbursement or paid directly by a funding body. Some parent carer forums have the room funded by their local Parent Carer Forum or a supporting charity.
What data do you store about our group?
We store the room configuration (name, branding, settings), chat messages, and an audit log of who joined and when. We don't store video or audio. Data export and erasure are available under UK GDPR at any time.

Your group deserves a private space.

A safe, permanent video room for your parent carer support group — try it free for 14 days.

Start your 14-day free trial